Privacy Policy

1. Introduction

Menu Now (“we”, “us”, or “our”), operated by Ode of Code, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our restaurant menu platform services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information, such as:

• Name, email address, and contact details
• Business information (for restaurant owners)
• Payment information (processed through secure third-party payment processors)
• Account credentials
• Communication records between you and our team

2.2 Non-Personal Information

We also collect non-personal information, including:

• Device information (browser type, operating system, device type)
• Usage data (pages visited, time spent on pages, navigation paths)
• IP address and geographic location data
• Referral sources

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our Services
• Improving, personalizing, and expanding our Services
• Understanding how you use our Services
• Developing new products, services, features, and functionality
• Communicating with you about updates, technical notices, support, and administrative messages
• Providing customer service and responding to inquiries
• Detecting, preventing, and addressing technical issues or fraudulent activities
• Complying with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content based on your preferences, and improve your experience on our Services.

Types of cookies we use:

• Essential cookies: Necessary for the operation of our website
• Analytical/performance cookies: Allow us to recognize and count visitors and analyze how users navigate our website
• Functionality cookies: Enable the website to remember your preferences and choices
• Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.

5. Data Sharing and Disclosure

We may share your information in the following situations:

• With Service Providers: Third-party vendors who provide services on our behalf, such as cloud hosting, data analysis, payment processing, and customer service
• For Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• For Legal Compliance: When required by law, regulation, legal process, or governmental request
• With Your Consent: In other cases where we have your explicit consent

We do not sell your personal information to third parties.

6. Third-Party Data Sharing Disclosure

Below is a list of the main third-party service providers with whom we share certain data to operate our Services:

Each of these service providers has their own privacy policies that govern how they handle your data. We recommend reviewing their privacy policies as well.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods vary depending on the type of data and its purpose:

• Account Information: We retain your account information for as long as your account is active. If you close your account, we will delete or anonymize your account information within 90 days, except as noted below.
• Business Data: For restaurant owners, we retain business-related information (menus, restaurant details) for the duration of your subscription plus 180 days after termination to allow for potential reactivation.
• Communication Records: We retain customer service communications and inquiries for 2 years to improve our service quality and for record-keeping purposes.
• Payment Information: We retain payment records for 7 years for accounting, tax, and legal compliance purposes.
• Usage Data: We retain anonymized usage data for analytical purposes for up to 3 years.

Data retention criteria include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable considering our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need to process your information for the purposes outlined in this Privacy Policy, we will either delete or anonymize your information or, if this is not possible (for example, because your information has been stored in backup archives), we will securely store your information and isolate it from any further processing until deletion is possible.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

9. User-Generated Content

Our Services may allow you to upload content, including images, reviews, and other materials. Please refer to our User-Generated Content Policy for detailed information on ownership, prohibited content, and copyright infringement procedures.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to delete your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

11. GDPR and CCPA Compliance

11.1 GDPR (For EU Users)

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). In addition to the rights mentioned above, EU users have:

• The right to be informed about our data collection and processing activities
• The right to object to processing for direct marketing or based on legitimate interests
• The right to lodge a complaint with a supervisory authority

When we process your data based on consent, you have the right to withdraw that consent at any time. We will provide an easy way for you to withdraw consent, such as by updating your preferences in your account settings or using the unsubscribe link in emails.

11.2 CCPA (For California Residents)

For users who are California residents, we comply with the California Consumer Privacy Act (CCPA). Under the CCPA, California residents have the following rights:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (Note: Menu Now does not sell personal information)
• Right to non-discrimination for exercising consumer rights under the CCPA

To exercise your CCPA rights, you can contact us using the information in the “Contact Us” section. We will respond to verifiable consumer requests within 45 days.

12. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where privacy laws may be different. If you are located outside Bosnia and Herzegovina and choose to provide information to us, please note that we transfer the information to Bosnia and Herzegovina and process it there. Your submission of such information represents your agreement to that transfer.

13. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 18, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after the posting of changes constitutes your acceptance of such changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Phone: +387 61 075 052
Address: Oruča 4, Visoko, Bosnia and Herzegovina